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WHAT WE DO

shhc acts as a resource for the boutique, lifestyle hotel facing high turnover and less than perfect levels of service.

SHHC offers advice and resources to boutique hotel owners, developers and operators in emerging markets such as downtown LA as well as resort locations such as the British Virgin Islands. We understand the needs of the lifestyle hotel operator and uses current research, industry experience and trending innovations to provide solutions to the hotel operator lacking the resources of the larger branded hotel chains.

SHHC FOCUSES ON

CREATING CULTURE & COMMUNITY

INCREASING LEVELS OF EMPLOYEE SATISFACTION

IMPROVING GUEST SATISFACTION SCORES

ESTABLISHING A HIGHER ROI

SERVICES…

FOR EXISTING BOUTIQUE HOTELS

■    ASSESSING EMPLOYEE SATISFACTION AS WELL AS ANALYZING THE ON-BOARDING PROCESS, THE ORIENTATION, THE BENEFITS, THE CULTURE AND FINALLY THE COMMUNITY WITHIN THE HOTEL TEAM.

■    CRITIQUING THE CURRENT PROCESSES, DESIGN AND OFFERINGS WITHIN THE HOTEL.

■    IDENTIFYING POTENTIAL AREAS TO IMPROVE EFFICIENCY, EMPLOYEE SATISFACTION AND THEREFORE GUEST SATISFACTION.

■    CONDUCTING CONSISTENT TRAINING AND RE-TRAINING AS TRENDS WITHIN THE INDUSTRY EVOLVE AND CHANGES WITHIN THE HOTEL AND BRAND OCCUR.

FOR POTENTIAL BOUTIQUE HOTELS

■    CONDUCTING FEASIBILITY AND MARKET STUDIES TO ASSESS WHETHER THE PROPERTY WOULD BE BEST USED AS A HOTEL.

■    DEVELOPING OFFERING MEMORANDUM’S AND MARKETING MATERIALS.

■    FUNDRAISING AND PITCHING TO POTENTIAL INVESTORS.

■    BUSINESS DEVELOPMENT.

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THE SHHC DIFFERENCE

1.  A FOCUS ON EMPLOYEE HAPPINESS VS. SOLELY GUEST SATISFACTION

2.  CURRENT RESEARCH AND TRENDING THEORIES FROM CORNELL’S HOTEL SCHOOL NETWORK

3.  AN OPPORTUNITY TO BENEFIT FROM A COMPANY WITH A GREATER SOCIAL MISSION (SEE SAIRA NON-PROFIT MISSION)

4.  A GLOBAL PERSPECTIVE OF HOSPITALITY WITH INDUSTRY EXPERIENCE WORKING IN ASIA, US, AUSTRALIA AND THE UK

5.  AN UNDERSTANDING OF THE IMPORTANCE OF ROI AND LONG LASTING RESULTS

6.  AN OPEN MINDED, CREATIVE AND ACTIVE APPROACH TO TACKLING THE CHALLENGES BOUTIQUE HOTELS FACE TODAY

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WHO WE ARE

SHHC was formed out of a team of Cornell hotelies from different corners of the world, each with unique strengths, experience and expertise in hospitality operations, consultancy, marketing, sales, real estate asset management and corporate finance. Each member of the SHHC team is passionate about the culture of hotels, the importance of great service and the need, desire and opportunity to travel the world.

Ultimately, we want to use our expertise to transform lives, to challenge the status quo and to raise the bar for the hospitality industry globally.

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WHO WE’VE WORKED WITH

HOTEL WAILEA, MAUI

The only Relais & Chateaux property in Hawaii, recently voted #2 by Conde Nast Traveler Reader’s Choice Awards.

PRIVATE LABEL HOTEL MANAGEMENT

Managing and developing boutique hotel properties in Hawaii and British Virgin Islands

ALMA DEVELOPMENT

Fundraising and development consulting for hospitality, residential, F&B and arts-based developments.

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SAIRA

THE NON PROFIT:

SAIRA is a non profit entity, teaching less privileged young adults living in emerging hospitality neighborhoods, the skills needed to be able to work in luxury hotels. These individuals often have not set foot inside a hotel and therefore overestimate the obtainable mix of emotional and cultural intelligence one requires to establish a career in hospitality. Using content from Cornell’s Hotel School curriculum as well as a blend of current industry feedback and personal experience, students are immersed in hospitality with the goal of finding an entry-level position upon graduation, from which they can then begin to build their career in hospitality.

In November 2015, SAIRA completed a six-week pilot program in downtown Los Angeles graduating four students of 18 years old, each of whom received scores of 80% or higher in the their final assessments. SAIRA is currently in the process of placing these students in one of the many luxury hotels in Los Angeles’ emerging downtown hotel market.

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